These booking conditions will form part of the contract between you and Boutique Tours LTD, trading under the name of Boutique Travel Experts, registered company number 11345387, at 410 Princess Christian House 81 Fleet Street London NW32QZ UK, for all the travel arrangements you book with us. Please study them carefully.
Quotation: All quotations are only valid for 5 days from the date a Booking Statement is sent to you. Deposit and pre-payments must be received in this time frame or the quote and the provisional reservations made with the suppliers on your behalf will lapse.
Pre-payment: A non-refundable deposit will be required to secure all bookings. The exact amount will depend upon the holiday arrangements and time of the year.
Transaction Fees: You are responsible for adding credit card fees for card payments and bank charges including international transactions so we receive the money owed in full.
Booking Confirmation: On receipt of all due payments within the quotation validity period and provided availability with suppliers we will issue your itinerary with a confirmed status, at which stage the contract between us becomes binding. Confirmed means the suppliers have accepted your reservation from us, subject to the reservation conditions. This contract will be governed by English law and any dispute which arises will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Full Payment: Full payment must be received no later than 2 months prior to your arrival unless we have advised you of an earlier payment date and no payments are refundable after this time. Should money not be received in the time stated the booking may be treated as cancelled.
Cancellations and Amendments: It is important that you are fully aware of the cancellation and amendment procedures relating to your contract with us.
a) If you wish to alter an element of your holiday after the booking confirmation has been sent out, we will do our best to make the change for you, subject to an amendment fee (£150). In additional to this, amendment charges imposed by suppliers might apply. Please note that where part payment or full payment has been made, suppliers may not allow the amendment that you have requested and may impose cancellation conditions.
b) In the event that you or any member of the party needs to cancel we must be notified immediately in writing. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended. Please note that where individuals within a party cancel, it may increase the costs of the holiday for those people who still wish to travel. We will do our best to assist with reimbursements from the suppliers, but conditions will vary per case. Any refunds due as a result of cancellation will be processed via the original method of payment.
c) If you are prevented from taking your holiday by the death or serious illness of any of the people who are confirmed to travel or their immediate family or by the redundancy or Jury service of a person confirmed to travel, you may make a request to transfer your holiday to another individual. This request must be made in writing giving reasonable notice, along with written proof of the request to change and the acceptance that both parties involved in the transfer shall remain jointly liable and responsible for the additional costs involved. Please note that this does not apply for domestic flights booked with us, as some airlines may refuse such requests and treat the transfer as a cancellation and re-booking which will incur higher costs.
Insurance: It is imperative that a proof of adequate travel insurance cover for any particular requirements is presented at the point of confirming your booking.
Travel Documents: Ensure you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many countries and airlines. Please also ensure there are sufficient blank pages to allow for any visas which may need to be obtained en route. You are responsible for ensuring that you hold the correct documentation for the country that you are visiting and are liable for any costs incurred as a result of a failure to comply.
Names Accuracy: It is your responsibility to check that the names shown on your booking confirmation match exactly with names as they appear in the passports of the people who are travelling. This is important in the situation when you have domestic flights booked with us. You must contact us immediately to advise us of any discrepancies as you may be denied boarding on your flights. Charges imposed by the airlines might apply.
Time Management: It is your responsibility to arrive on time for flights and transfers and to reconfirm your onward or return flight and departure time.
Deposit: A breakage deposit may be required by some suppliers either in the form of a prepayment or a credit card mandate. You should leave the accommodation as you found it in a tidy and orderly fashion and are liable for breakages and damage caused during your stay including but not restricted to the value of any breakage deposit. Same conditions apply for car hire.
Accommodation: Properties are maintained to the custom and practice in the country where they are located and may not confirm to other international standards.
a) Whilst every effort is made to keep accommodation details up to date individual owners may make alterations and improvements as they see fit. You are advised to seek confirmation for specific aspects that are important to you. Boutique Travel Experts undertakes to inform you of significant changes in the specification or configuration of holiday accommodation sold.
b) Should an unavoidable problem occur with any accommodation booked we reserve the right to provide alternative accommodation. Alternative accommodation will be of a similar standard where possible although at busy times options may be limited and parties booking several rooms may need to be separated if no other options are available.
c) Check-in and check-out times vary from property to property. Rooms will usually be available around 2 pm and you will be required to check-out around 10 am. Cost of an entire additional night might apply for early check-ins and late check-out (beyond the given time). Please check your arrival and departure times accordingly.
d) Room configuration is usually for double/twin occupancy. The configuration may be one or two double beds or in the case of a twin room one double and a rollaway/sofa bed or two single beds. Children will be sharing the adult room in existing beds or may involve the use of an additional rollaway or sofa bed, unless otherwise specified. If you have a specific request such as interconnecting, adjoining, non-smoking rooms please notify us at the initial stage of making a reservation. We will forward your request to the property but please note that these requests cannot be guaranteed and remain subject to availability at check-in. Please note that in all cases where twin/double rooms are occupied by more than two people conditions may be cramped.
e) Our prices will include all mandatory pre-paid taxes. Countries may also charge tourism fees that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges.
Force Majeure: We cannot accept liability or pay compensation where major changes, cancellation or failure to perform any part of the contract is as a result of force majeure. This refers to any circumstances that are beyond our or our suppliers’ control and which we could not, even with all due care, foresee or avoid. Such events include, war, threat of war, terrorist activity, threat of terrorist activity, riot, civil disobedience or strife, natural or industrial disaster, fire, adverse weather conditions, flooding and all similar events outside of our control. Advice from the Foreign and Commonwealth Office not to enter or remain in a particular country or region will generally be regarded as force majeure.
There are qualifications on our acceptance of liability for compensation.
a) We will not accept liability if we advised you either at the time of booking or prior to departure of a change to the initial arrangements.
b) Liability is subject to provisions on force majeure and other provisions laid out in these booking conditions, specifically the section on brochure accuracy.
c) We will not accept liability if a deficiency, personal injury, illness or death does not result from any fault on our part or on the part of our suppliers but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party or by circumstances which neither we nor our suppliers could have anticipated or avoided even exercising all due care.
d) Our liability is limited in accordance with international conventions and by the contractual terms of the companies that provide the transportation for your travel arrangements.
e) Where a claim can be established against us in relation to any domestic flight organised by us, our maximum liability will be no greater than that of the airline concerned in relation to the claim in question in accordance with the applicable international convention (Warsaw Convention and Montreal Convention). If the airline has no liability under the applicable convention for the claim in question, we will have no liability either.
Medical Condition: If any member of your party has any medical problem or disability which may affect your holiday, please tell us, giving full details, before making your booking so that we can endeavour to advise you as to the suitability of particular arrangements.
Personnel: You must behave in a reasonable and responsible manner to other people that you meet in the course of your travel arrangements.
a) We reserve the right to cancel forthwith any holiday arrangements in the event of unruly behaviour towards airline/hotel representatives, trip leaders and other guests and you will be liable in full for cancellation charges and the costs of purchasing replacement accommodation and air tickets.
b) If in the opinion of any person in a position of authority, your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or well-being or any third party or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense.
Health: Please consult professional medical advice for a specific destination you intend to travel to. Health facilities, hygiene and disease risks vary worldwide, obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting.
Data Protection: We have measures in place to protect the personal booking information held by us and passed on to the relevant suppliers of your travel arrangements. These may include public authorities such as customs and immigration along with security or credit card services. If you travel outside the European Economic Area (EEA), controls on data protection may not be as strong as those within the EEA. Unless required to do so by law we will only pass on your information to persons responsible for your travel arrangements which may include sensitive information such as details of disabilities and dietary requirements. When making a booking you are consenting to relevant information being passed on as above. Please also note that airlines are required by laws of specific countries to give border control agencies access to passenger data. Accordingly, any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary.
Unplanned: Whilst we make every effort to ensure that your holiday runs smoothly, there may be occasions when things do not go as planned. If you have a complaint or problem you must inform the hotel, tour company or vehicle supplier immediately in order that they have the opportunity to put things right. If your problem has not been resolved to your complete satisfaction, please send an email to firstname.lastname@example.org so that we are given the opportunity to assist.
Law compliance: Boutique Travel Experts complies with UK law on the sale of holidays and acts as a principal not an agent, and so takes full responsibility for delivery of services to clients. Holidays sold as separate elements will not be counted as packages and clients’ rights may be affected. Please contact us for clarification if you are at all unsure.
Emergency Contact: If you need the immediate assistance of the Travel Expert please see the Emergency Contacts section on your booking file.
Trading Name: Boutique Travel Experts | Company Name: Boutique Tours LTD | Company Number: 11345387